Small and mid-sized businesses
- A text back for every missed call
- A kind follow-up after every no-show
- A heads-up the moment a customer is unhappy
Alya Recovery
Turn a bad moment into a loyal customer.
Every business has moments that go wrong: a missed call, a no-show, a long wait, a frustrated review. Alya Recovery spots them as they happen, and makes sure someone responds quickly and kindly, before a customer decides to leave.
6:42 PM · Missed call
Tom called while every line was busy.
6:42 PM · Texted back
"Hi Tom, sorry we missed your call! This is Sarah from Bright Smile. How can I help?"
6:44 PM · Tom replied
"My crown feels loose, can someone see me this week?"
6:45 PM · Recovered
Booked tomorrow at 10:40 AM. Dr. Lee has the note.
01
Spot the moment
Missed calls, abandoned conversations, cancellations, no-shows, low ratings and unhappy messages are flagged as they happen.
- Every channel watched
- Frustration and urgency picked up
- Nothing waits until morning
Flagged in the last hour
Missed call from Tom6:42 PM
"Still waiting on my refund…"6:51 PM
Cancelled tomorrow's visit7:05 PM
2-star review mentions wait times7:18 PM
02
Respond fast, and personally
The right response goes out within minutes: a text back, a personal call, an apology with a next step, or an alert to the person who should handle it.
- Missed-call text-back
- No-show and cancellation follow-up
- Escalation to a manager when it matters
Bright Smile Dental
Hi Tom, sorry we missed your call! This is Sarah from Bright Smile. How can I help?
Tom
My crown feels loose, can someone see me this week?
Bright Smile Dental
Of course. I can fit you in tomorrow at 10:40. Does that work?
03
Close the loop
Every recovery ends with an outcome, so you know which customers came back, and which problems keep happening.
- An outcome for every case
- Root causes shared with Alya Insights
- A weekly recovery report
How it works
From first conversation to live, together
- 01
Define the signals
Which moments count as something going wrong, for your business.
- 02
Set the response
What happens for each one: automatic, personal, or straight to a manager.
- 03
Respond in minutes
Every case gets a quick, kind response, at any hour.
- 04
Fix the cause
See which problems repeat, and fix them at the source.
Where it helps
Built for the moments that matter
Missed calls
A text back within a minute, so the customer doesn't call someone else.
No-shows
A kind note and an easy way to rebook, the same day.
Cancellations
Understand why, offer another time, and fill the gap.
Unhappy messages
Frustration flagged right away and sent to the right person.
Low ratings and reviews
A private follow-up, and a reply drafted for your approval.
Long waits
Abandoned chats and calls followed up before the customer gives up.
For every size of business
From one location to thousands
Enterprise
- Alerts routed to the right team, by region and severity
- Escalation paths that match your organization
- Root causes reported across every location
You stay in control
Your rules, every time
Nothing goes live until you've approved it, and you can change the rules whenever you like.
- Who gets alerted, and when
- What's automatic and what's personal
- Tone and offers for sensitive cases
- Approval for public review replies
- Limits on how often a customer is contacted
Outcomes
What we measure together
- 01
Customers recovered
Customers who came back after something went wrong.
- 02
Time to respond
Minutes from the moment to the first response.
- 03
Repeat issues
Problems that keep happening, and whether they're getting rarer.
- 04
Reviews resolved
Unhappy reviews followed up and resolved.
Questions
Common questions
Does it reply to public reviews?
It drafts replies for your approval, and follows up privately with the customer where it can.
Will it offer refunds or discounts?
Only if you allow it, and only within the limits you set. Anything beyond that goes to a person.
How fast is the response?
Missed calls get a text back within a minute. Other cases go out as soon as they're flagged, or straight to the person you choose.
Does this work with my team's existing tools?
Yes. Alerts can go to email, text or the tools your team already uses.
The platform
Better together
Every product shares the same customer memory, rules and voice.
Talk to us
Let's talk about your customers
Whether you run one location or a thousand, we'll show you where Alya can help, and the simplest way to start.
- A 30-minute conversation with our team
- Shaped around your size and industry
- Clear next steps, if it's a fit