Small and mid-sized businesses
- Never miss a call, even when everyone is with a customer
- Set up for you, in your business's voice
- Works with the booking and payment tools you already use
Alya Agents
Answer every customer, on every channel, in your voice.
AI agents that pick up every call, text, chat and message, day or night. They answer questions, take care of requests from start to finish, and bring in your team whenever a person should take over.
Incoming callThe Harbour Hotel · 02:14Guest
Hi, can I move my booking to next weekend? Same room if possible.
Agent
Of course, Marco. The harbour-view king is free on the 14th and 15th. Shall I move you?
Guest
Perfect, thank you.
Done during the call
- Found Marco's reservation
- Moved it to March 14 to 16
- Kept the harbour-view king
- Emailed the new confirmation
01
One experience on every channel
Phone, text, web chat, email, WhatsApp and social messages are handled by the same agent with the same knowledge, so customers never have to start over.
- Answers in seconds, at any hour
- Picks up where the last conversation left off
- Speaks naturally, never a phone tree
Tonight, 9:40 to 10:00 PM
- Booked a new patient consultCall · 9:41
- Answered a parking questionWhatsApp · 9:43
- Moved a booking to FridayText · 9:47
- Sent a copy of a receiptEmail · 9:52
- Shared this month's opening hoursInstagram · 9:58
02
Gets things done, not just answers
Agents connect to your booking, CRM and order systems, so they can book, change, cancel, look up and update, within the rules you set.
- Bookings, changes and cancellations
- Account, order and billing questions
- Intake forms and follow-up tasks
What happened on this call
- Found Daniel's booking
- Moved his cleaning to Thursday, 5:30 PM
- Kept his usual hygienist
- Texted him the new time
03
Knows when to bring in a person
When a conversation needs your team, the agent hands it over with a summary, so the customer never has to repeat themselves.
- Warm transfer to the right person
- A clear summary of what was said
- Firm rules for sensitive topics
Customer
I was charged twice for my stay and I'm not happy about it.
Agent
I'm sorry, that's frustrating. I'm bringing in Olivia from our front office now. She'll have everything we just talked about.
How it works
From first conversation to live, together
- 01
Learn your business
Your services, policies, tone, and the questions customers actually ask.
- 02
Design the conversations
What the agent says, what it can do, and what it never does.
- 03
Test with real scenarios
Example conversations, reviewed with your team before anything goes live.
- 04
Launch and improve
Start with one channel or time of day, then expand as it earns your trust.
Where it helps
Built for the moments that matter
After-hours calls
Every evening and weekend call answered, with nothing waiting in voicemail by morning.
Busy lines
Overflow calls answered when your team is with customers in person.
Bookings and changes
Book, reschedule and cancel without a call back.
Account and order questions
Status, receipts, balances and policies, answered on the spot.
New customer intake
Collect details, answer first questions and book the first visit.
Directions, hours and FAQs
The everyday questions, answered the same way every time.
For every size of business
From one location to thousands
Enterprise
- Overflow and after-hours coverage for every location and brand
- Connects to your contact centre, CRM and help desk
- Central rules, with local detail where it matters
You stay in control
Your rules, every time
Nothing goes live until you've approved it, and you can change the rules whenever you like.
- Approved knowledge only
- Topics it never handles
- When and how it hands off
- How it introduces itself
- Every conversation recorded and reviewable
Outcomes
What we measure together
- 01
Time to answer
How long customers wait for a real response, on every channel.
- 02
Resolved without a call back
Requests handled from start to finish in one conversation.
- 03
Customer satisfaction
How customers rate the conversation, asked at the end.
- 04
Hand-off quality
Whether your team had what they needed when they took over.
Questions
Common questions
Will it sound robotic?
No. It speaks naturally, in your business's name and your words, and keeps its answers short. There's no phone menu to press through.
What happens when it doesn't know the answer?
It says so, and brings in a person or takes a message, depending on the rules you set. It never makes up an answer.
Can customers tell it's AI?
You decide how it introduces itself. If a customer asks, it always tells the truth.
Does it replace my team?
No. It takes the repetitive conversations so your team can spend their time on the customers who need a person.
Which systems does it connect to?
Booking, practice management, property, CRM and help desk systems. Tell us what you use and we'll show you how it connects.
The platform
Better together
Every product shares the same customer memory, rules and voice.
Talk to us
Let's talk about your customers
Whether you run one location or a thousand, we'll show you where Alya can help, and the simplest way to start.
- A 30-minute conversation with our team
- Shaped around your size and industry
- Clear next steps, if it's a fit