Customer experience, designed, built and cared for. The platform and the partner for businesses of every size.
AlyaHere for every customer, on every channel, at every hour.
Phone
Text
Email
WhatsApp
Instagram
MessengerConnects to the booking and business systems you already use, such as
Jane
Mindbody
Boulevard
Zenoti
Square
Vagaro
Fresha
Mangomint
Booksy
Google CalendarAlya gives every customer the same care, on every channel and at every hour, whether you run one location or a thousand.
Every call, message and visit lives on one timeline, so nobody has to start over or repeat themselves.
Called to move a visitMarchBooked from a reminder textAprilAsked for a receiptLast weekThe same knowledge, voice and care, wherever customers reach you.
Sensitive or complex moments go to your team with a summary, so customers never repeat themselves.
Handed to Olivia
Asking about a refund. Prefers a call after 5 PM.
We review real conversations with you every week, and keep improving answers, follow-ups and hand-offs.
How we work with youImproved this weekExample
Four products that share one memory of every customer, one set of rules, and one voice: yours.
Alya Agents
AI agents that answer calls, messages and chats in your voice, resolve requests from start to finish, and bring in your team when a person should take over.
Incoming callThe Harbour Hotel · 02:14Hi, can I move my booking to next weekend? Same room if possible.
Of course, Marco. The harbour-view king is free on the 14th and 15th. Shall I move you?
Perfect, thank you.
Done during the call
Alya Outreach
Proactive, personal outreach at the moments that matter, so customers feel remembered and keep coming back.
Started because: Priya hasn't visited in a few months
Voicemail from Luma Med Spa0:14"Hi Priya. It's Sarah from Luma Med Spa. It's been a few months since we last saw you, so I just wanted to check in…"
TextSame timeHi Priya, a few open times next week:
Booked Thursday at 3:30 PM
Alya Recovery
Spot the moments that go wrong as they happen, and respond quickly and personally, before a customer decides to leave.
6:42 PM · Missed call
Tom called while every line was busy.
6:42 PM · Texted back
"Hi Tom, sorry we missed your call! This is Sarah from Bright Smile. How can I help?"
6:44 PM · Tom replied
"My crown feels loose, can someone see me this week?"
6:45 PM · Recovered
Booked tomorrow at 10:40 AM. Dr. Lee has the note.
Alya Insights
Understand every conversation: why customers get in touch, how they feel, and what to fix first.
Most cancellations mention the new parking rules at King St. A one-line note in reminder texts would likely help.
Why customers got in touch
How customers felt
HappyNeutralUpset
From a single location to a global enterprise, the same platform adapts to how you work.
Small and mid-sized businesses
Everything a large contact centre can do, set up for you and running in your business's voice.
Enterprise
Central control, deep integrations, and the governance your security and compliance teams expect.
Industries
Software alone doesn't change how customers feel. Our team works alongside yours, from the first conversation to every week after launch.
We listen to how customers reach you today, and find where they wait, repeat themselves or give up.
Conversations, tone, guardrails and hand-offs, designed with your team and approved by you.
We connect your systems and start with one journey, side by side with your people.
We review real conversations with you every week, and keep making the experience better.
Your main contact from the first call. Owns the outcomes and runs the weekly reviews.
Writes and tests how every conversation should sound, in your voice.
Connects Alya to your phone, booking and customer systems.
Turns your conversations into findings and recommendations you can act on.
The best place to start
See your customer experience the way your customers do, and leave with a clear plan, whether you run one location or hundreds.
Your customers trust you. Everything on the platform is designed to keep it that way.
You approve what it says, how it says it, and what it never says.
It never pretends to be a person. You choose how it introduces itself.
Any customer can reach your team, and sensitive topics always go to a person.
Only the data each conversation needs, consent before any outreach, and an opt-out in every message.
Every conversation is logged, searchable and ready to review.
We'll walk your team through where data lives, who can see it and how long it's kept.
What we believe
Not a ticket number. A person, with a history and a reason for getting in touch.
Less effort for customers, never more, and more time for your team to spend on the moments that need a person.
The same warmth for the first customer of the day and the thousandth.
Start with a CX assessment, and see your customer experience the way your customers do.
Talk to us
Tell us about your customers. We'll show you where Alya can help, and the simplest way to start, which is often a short CX assessment.
